This accessibility statement applies to the digital services provided by ticketbro.com, including the website, the online booking system, and any associated mobile applications.

Scope

ticketbro is a digital ticketing platform that enables event organizers to sell tickets online.
We are committed to making our digital services accessible and usable for everyone, including people with disabilities.
This statement describes the current level of accessibility of our digital services.

Compliance Status

Our website and booking system are currently partially compliant with the accessibility requirements under Section 3 of the German Accessibility Strengthening Act (BFSG) and with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

We are continuously working to identify and remove accessibility barriers in order to achieve full compliance.

Known Accessibility Issues

The following areas are not yet fully accessible:

• Some graphic elements do not yet include alternative text.

• The contrast ratio of certain buttons and interactive elements is being reviewed and improved.

• Some booking form elements are not yet fully optimized for keyboard navigation.

• PDF documents are not yet fully accessible.

We are actively working to remove these barriers.
Improvements are planned to be completed by mid-2026.

Preparation of this Statement

This statement was prepared on November 11, 2025, based on an internal self-assessment and a technical review of selected pages and functions.

Feedback and Contact

We welcome your feedback on the accessibility of ticketbro.com.
If you encounter barriers or have suggestions for improvement, please contact us:

Email: hello@ticketbro.com
Address: ticketbro GmbH, Habichtshöhe 88, 48282 Emsdetten, Germany

We aim to review and respond to your feedback within 14 days.

Enforcement Procedure

If you are not satisfied with our response, you may contact the arbitration body established under the German Equal Opportunities for Persons with Disabilities Act (BGG).
This body helps to resolve disputes between people with disabilities and public or private entities regarding digital accessibility.

Contact:
Arbitration Body BGG
Mauerstraße 53, 10117 Berlin
Website: www.schlichtungsstelle-bgg.de

Ongoing Review

ticketbro reviews this statement and the accessibility of its digital services on a regular basis — at least once a year and whenever significant changes are made to the platform.